Shipping policy

Shipping Policy

Last Updated: [30/03/2026]

Thank you for shopping with [Authentique]. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).

You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Local Shipping: [2–5 business days]

  • International Shipping: [5–15 business days]

Please note that delivery times are estimates and may vary due to external factors.

3. Shipping Locations

We currently ship to:

  • [ “Worldwide”]

If your location is not available at checkout, please contact us before placing your order.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your shipment using the provided link.

5. Customs, Duties, and Taxes

For international orders, you may be responsible for:

  • Customs duties

  • Import taxes

  • Additional fees

These charges are determined by your local customs authority and are not included in our prices or shipping fees.

6. Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Incorrect shipping information provided by the customer

  • Natural events or unforeseen circumstances

7. Lost or Stolen Packages

We are not liable for lost or stolen packages once they have been marked as delivered.

If you experience an issue, please contact the shipping carrier directly. We will assist where possible.

8. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Damaged Items

If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the item and packaging.

We will review the issue and provide a replacement or refund if applicable.

10. Contact Us

If you have any questions about your shipment, please contact us:

Email: [mpanagiotou3819@gmail.com]
Address: [Apostolou Pavlou 3 3012]