Refund policy

Return & Refund Policy

Last Updated: 30/03/2026

Thank you for shopping with Authentique. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have [14 days] from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be in the original packaging with tags attached
Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Gift cards
Undergarments, swimwear, or hygiene-sensitive items (unless defective)
Customized or personalized products

3. Return Process

To initiate a return:

Contact us at mpanagiotou3819@gmail.com
Provide your order number and reason for return
Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
We are not responsible for lost or damaged return shipments

5. Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

Refunds will be issued to your original payment method
Processing time: [5–10 business days]

Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect

If you need an exchange, contact us at [your email].

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank

If you still have not received your refund, contact us at mpanagiotou3819@gmail.com.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [48 hours] of delivery with photos as proof.

We will arrange a replacement or refund.

9. EU Customers (Right of Withdrawal)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.